Troubleshooting the Canon PIXMA TS3322 Network Connectivity Issues

The Canon PIXMA TS3322 is a popular all-in-one printer lauded for its wireless capabilities, compact design, and high-quality output. However, users often encounter frustration when the device refuses to connect to their network, rendering its wireless features unusable. This article explores common causes of ts3322 connect to wifi connectivity issues, step-by-step solutions, and advanced troubleshooting methods to resolve these problems effectively.

Understanding the Problem

The PIXMA TS3322 relies on a stable Wi-Fi connection to communicate with devices. When network connectivity fails, users may see error messages like “NOT CONNECTED TO THE NETWORK,” “Printer not found,” or cryptic codes such as C-5, C-11, or E3239. These issues often stem from incorrect setup, outdated firmware, router incompatibility, or environmental factors. Below, we break down the root causes and actionable fixes.

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Common Causes and Solutions

1. Incorrect Network Configuration

The TS3322 supports two wireless modes:

• Wireless Direct: Connects devices directly to the printer without a router (limited to one device).
• Standard Wi-Fi Network: Connects the printer to a router, allowing multiple devices to access it.

Solution:

• Ensure the printer is connected to your home network, not Wireless Direct. Navigate to the printer’s wireless settings and select your router’s SSID. Use the Canon Print Inkjet/Selphy app to guide the setup process.
• Verify your network uses 2.4 GHz frequency and WPA2/AES encryption, as the TS3322 does not support 5 GHz networks or WPA39. If your router uses dual-band settings, temporarily disable the 5 GHz band or assign distinct names to the 2.4 GHz and 5 GHz networks.

2. Outdated Firmware or Drivers

Canon periodically releases firmware updates to resolve bugs and improve compatibility. Outdated firmware can cause connectivity failures, especially after router upgrades or ISP changes.

Solution:

1. Update Firmware:
   • Visit Canon’s official support page, locate the TS3322 firmware update, and follow the installation instructions.
   • Connect the printer to your computer via USB during the update process for stability.
2. Reinstall Drivers:
   • Uninstall old printer drivers from your computer and download the latest version from Canon’s website.

3. Router or Modem Conflicts

A new modem, router, or mesh system can disrupt the printer’s connection. For example, after a lightning strike damaged a user’s modem, their TS3322 displayed an S32 error (likely a typo for E32) and failed to reconnect.

Solution:

• Reconfigure Network Settings:
  • Use the printer’s setup utility to re-enter the new SSID and password9.
  • Reset the printer’s network settings by navigating to Setup > Wireless LAN Setup > Reset Settings8.
• Power Cycle Devices: Restart the printer, router, and connected devices to refresh connections.

4. IPv6 Interference

Some users reported success after disabling IPv6 on their TS3322, as this protocol can conflict with older network configurations.

Solution:

1. Press the Wrench/Screwdriver button repeatedly until 16 appears on the display.
2. Press the Black Start button once.
3. Restart the printer and router.

5. Physical Damage or Hardware Failure

Environmental factors like power surges or physical damage can impair the printer’s wireless module. One user’s TS3322 failed to connect after a lightning strike destroyed other devices, suggesting internal damage.

Solution:

• Test the printer on a different network. If it still fails, contact Canon Support or utilize the 1-year warranty for repairs.

Advanced Troubleshooting

Step 1: Print Network Settings

Check the printer’s LAN details to confirm it has a valid IP address:

1. Print a network report via the printer’s menu.
2. Ensure the IP address is within your router’s range (e.g., 192.168.x.x).

Step 2: Factory Reset

If all else fails, reset the printer to default settings:

1. Press and hold the Wi-Fi button until the alarm lamp flashes.
2. Release the button and wait for the Wi-Fi light to blink rapidly.
3. Reconfigure the wireless connection using the Canon app.

Preventive Measures

• Regular Firmware Checks: Enable automatic updates or check Canon’s site quarterly.
• Network Hygiene: Avoid overcrowded Wi-Fi channels and ensure the printer is within router range.
• Surge Protectors: Shield electronics from power surges with quality protectors.

When to Seek Professional Help

If the printer displays persistent errors (e.g., E32) or fails to connect after exhaustive troubleshooting, contact Canon Support. Community forums also offer peer advice, but official support ensures warranty compliance.

Conclusion

The Canon PIXMA TS3322’s network issues often boil down to configuration oversights, outdated software, or hardware limitations. By methodically addressing router settings, firmware, and network protocols, most users can restore connectivity. For persistent problems, leveraging Canon’s warranty or support ensures minimal downtime. As wireless technology evolves, staying proactive with updates and network management remains key to seamless printing.